Internationally acclaimed Monaco Boys Choir tours Britain

The world-famous Monaco Boys Choir is touring Britain in July and will be performing at a number of venues to raise funds for charity.

Monaco Boys Choir

Monaco Boys Choir, “Les Petits Chanteurs de Monaco”, is one of the world’s leading youth choirs and is celebrated internationally for its repertoire of classical and traditional works. The choir is embarking on a three-week tour of Britain, organised by Janet Redler Travel & Tourism, and will be performing at venues across England and Scotland.

The choir was established by Prince Albert I of Monaco in 1904 and is comprised of 30 boys, aged between 9 and 18 years of age. Today, under the patronage of H.S.H. Prince Albert II of Monaco, and with the generous support of the Monaco Government, the choir performs charity concerts all around the globe.

Monaco Boys Choir gives an average of 40 concerts each year and has visited more than 40 countries. Its musical repertoire includes sacred works by the likes of Bach, Mozart, Fauré and Mendelssohn, as well as traditional folk songs and French chansons.

The choir has performed at venues such as the Kennedy Centre in Washington, the Opera of Shanghai and the Conservatoire Tchaikovsky in Moscow. It has also performed at the United Nations Headquarters in New York and at the UNESCO General Conference in Paris.

Janet Redler, Chief Executive of Janet Redler Travel & Tourism, said: “Monaco Boys Choir is a world-famous youth choir and we are delighted that they have chosen Janet Redler Travel & Tourism to organise their tour of the UK. The choir’s performances are a wonderful showcase of Monaco’s cultural and artistic heritage, and the concerts are not to be missed!”

Janet Redler Travel & Tourism has a long history of organising group and concert travel in the UK and recently arranged a highly successful 19-day tour of the UK for almost 100 members of the Starfire Singers from California.

Performances will take place at:

Chapel Royal of St Peter ad Vincula, Tower of London (Sunday 7 July)
The Swiss Church in London (Monday 8 July)
Church of Notre Dame de France in London (Thursday 11 July)
St Chad’s Cathedral, Birmingham (Friday 12 July)
All Saints Church Baschurch, Shrewsbury (Sunday 14 July)
Selby Abbey (Monday 15 July)
Paisley Methodist Church (Thursday 18 July)
St Mary’s Roman Catholic Cathedral, Aberdeen (Friday 19 July)
All Saints Church, Maidstone (Tuesday 23 July)

To find out more and for booking details, click here.

London Capital Credit Union is hiring

London Capital Credit Union is hiring. Please see below for details of the role as Loans support Officer and how to aaply.

“We are offering an exciting opportunity to work in the financial services sector with a dynamic and rapidly growing co-operative business as a Loans Support Officer, working in credit control.

We are recruiting a Loans Support Officer – Credit Control, to be based at our head office near Archway tube station in North London. This is a full time, temporary three month contract (may become permanent), at a salary of £13.56 per hour (£26,796pa).

The credit union is a savings and loans co-operative that is dedicated to encouraging saving and dealing with debt. Owned and democratically controlled by its members, the credit union is seeking a hard-working and committed individual to serve as part of a small team of Loans Support Officers.

We are looking for an enthusiastic candidate to help us continue to build our successful co-operative business by establishing a rapport with members, applying credit control policies, assisting with loan decision making, and maintaining high levels of member satisfaction. We operate in the fiercely competitive financial services market and want to train new committed staff who will assist us in continuing to grow our credit union.

The main duties and responsibilities of the Loans Support Officer role will be to:

Implement the bad debt recovery policy, particularly early stages
Assist members facing difficulty in repaying their loan to the credit union
Help apply the eligible deduction loans service procedures
Liaise with debt collection agencies to maximise recovery rates
Actively trace borrowers in arrears who have changed address
Reschedule loans in accordance with policy to minimise cost of provisioning
Notify the line manager of any loans in arrears of particular concern
Ensure that adequate provision for bad debt is made in the accounts
Enter debt recovery actions on Curtains as appropriate
Assist the Supervisory Committee (internal audit) in their monitoring duties
Assist with member services functions as and when required
Maintain good customer service
The postholder must work within the policies and procedures of the credit union at all times.

The successful applicant must demonstrate that they have:

Direct experience of dealing with loan applications
Direct experience of credit control enforcement procedures
Excellent verbal and written communications skills
Accurate record keeping & reporting skills
A commitment to undertaking training and development
Good numeracy skills
An ability to use a range of ICT efficiently
Excellent telephone manner
An ability to work flexibly as part of a team
An understanding/commitment to equalities issues
A friendly, supportive yet assertive manner.

It is also desirable that applicants have:

A knowledge and understanding of the credit union movement
A commitment to the aims and objectives of the credit union movementClick here to find out more about the role and to apply. Applications must be received no later than 9am on Monday 25 March 2019.”

Season’s Greetings 2018

It’s that time of year again where we look back on the previous 12 months and raise a glass to the next.

Mince pie - Ethos public relations 2018 has been an important one for us as we reached our 20th anniversary. It is hard for us to believe that we have been successfully running our business for over 20 years now, starting out as we did in a small back bedroom in Manchester.

As with any business, we have had challenges and frustrations along the way, but we’re proud to be here still, offering the ethical public relations services that mean so much to us.

Of course, the nature of our work has changed dramatically over the years and much more of what we do is now online, whether creating and writing websites, managing social media accounts or designing leaflets and promotional materials.

The last 12 months have been interesting ones, as we have welcomed new clients such as Refil, a Dutch company that makes recycled plastic filament for 3D printers, and EAE Aesthetics, which offers medical and cosmetic skin treatments in the Midlands. It is also rewarding to welcome back clients such as Co-operative Futures in Gloucester, which organises the Future Co-ops conference every two years and which we are proud to support and promote.

We continue to work with a number of local Shropshire-based organisations, as well as charities and credit unions in other parts of the UK. In fact, our client base continues to demonstrate that we are willing and able to work with organisations all over the UK, and beyond, to help them communicate their business.

The next year looks set to be turbulent not only for businesses in the UK but for people too. We, like many others no doubt, long for the return of certainty and stability, so we can get on with our work – and lives – without unnecessary worry and stress. If ever there was a time for strong political leadership, now is the time, and we would urge politicians of all persuasions to put the country first, before their own interests.

Of course, if past experience is anything to go by, we will all muddle through and the rollercoaster economy we have become used to over the last decade will continue to excite us one minute and scare us the next.

Our Christmas break begins at lunchtime on Monday 24th December and our office will be closed until Wednesday 2nd January 2019, although we will of course be checking our emails, social media accounts and text messages, so do stay in touch.

It’s now time for us to enjoy our customary mince pie and glass of sherry, so it only remains to wish all our clients, suppliers, friends and future clients Season’s Greetings and a very successful 2019.

Conference: Can co-operative deserts bloom?

Ethos public relations is proud to be supporting a conference in the New Year addressing the issue of co-operative deserts and how new co-ops can be helped to bloom.

Future Co-ops 2019, which takes place on 1st and 2nd February 2019, will address how the co-operative sector can grow.

Not everywhere is created equal. There are some well-known pockets of success in the UK where co-ops flourish – big cities, small towns, north and south. But there are plenty of co-op deserts too.

We’re all agreed we want more co-ops, better co-ops and, sometimes, bigger co-ops. Particularly in co-op deserts. But no fairy godmother’s going to wave a magic wand, so what do we, as a diverse sector, do with what we’ve got?

Join Co-operative Futures in Birmingham on the 1st and 2nd February, where they’ll be working with Central England Co-operative’s talented Think:Digital innovation team, using their new insights and participatory problem solving techniques in a fun and effective way to explore new, practical actions that participants can all take away to help co-op deserts bloom!

According to Jo White of Co-operative Futures, the organisers of the event, co-operatives can be found right across the UK but their distribution is uneven.

“Future Co-ops 2019 will focus on why these geographic imbalances exist and how we can all help create the right environment to make new co-operatives flourish.”

Early Bird prices online available until Christmas.

Where: Hillscourt Hotel & Venue in Birmingham

Info: https://futures.coop/future-coops-2019

Business needs to change to avoid climate breakdown

In his latest blog Sean looks at how business should be reducing its dependence on carbon

All but the very sceptical now accept that our climate is changing and serious action is needed to slow down the damage caused to our environment.

The recent report by the UN international Panel on Climate Change (IPCC) has said that we have about 12 years to ensure that we don’t exceed the 1.5 degree increase in global warming and has outlined some of the serious consequences of missing the target – even by only half a IPCC degree Celsius.

At the time of its publication, there was much media coverage, which is great in raising awareness of this important subject, but there doesn’t seem to have been any significant business response.

As individuals, we all have a role to play in reducing energy use and thus global warming, but small changes by big businesses by definition have the potential to make a disproportionately large impact.

In the last few weeks, two examples of business practices which seem to take no recognition of the importance of climate change have stood out to me. In no way am I criticising the businesses behind these practices, it’s a competitive world out there, but they do highlight how big a sea change is needed in business thinking if we are ever going to reduce our dependence on carbon and perhaps save the environment.

First example. Recently, my friend’s car had to go to the garage due to a damaged AdBlue tank – yes, it’s diesel, that’s a whole different blog – but not only did the new tank have to come from mainland Europe the car had to be shipped from Wrexham to the North East of England to a specialist repairer. All of which was anything but zero carbon.

Today, businesses are becoming so complex and specialised that they build in even more carbon to their business operations.

Second example. Recently, we had to have a small wall rebuilt after an insurance claim. True, many of the bricks could be salvaged and were therefore reused, but the insurance company has a contract for such works with a building contractor. The work took two days and the builder drove 50 miles each way to undertake the work. Why wouldn’t the insurance company contract the work to a local builder, which would reduce traffic as well as reducing carbon emissions?

As I mentioned earlier, these examples are not unique to the businesses concerned and on their own don’t amount to much, but when you consider the imperative businesses have to grow and how many businesses will be doing something similar every day across the globe, the only conclusion I can come to is that businesses need a real shake up in how they operate.
To date, there’s little evidence that many are about to do so.

I hope I am wrong.

Ethical public relations versus fake news

For over 20 years, Ethos public relations has described itself as an ethical PR agency. We might not have known it back then, but what we were really saying was that we were against ‘fake news’.

In recent years, a number of things have contributed to the term fake news being bandied about, almost every time someone disagrees with some information or an editorial stance. This is not at all useful and is only going to increase mistrust of information and expert opinion.

In the PR context, what we meant by ethical PR was not engaging in spin but focusing on the real news behind a story. For many clients, especially in the charity and social enterprise sectors, this is particularly important as they have meaningful stories to tell supporters and funders and we believe this is best done with real, honest case studies and stories that demonstrate the real impact of their work.

Back in the 1980s it wasn’t fake news that made us develop our honest approach but rather spin and ‘kiss and tell’ stories.

Unfortunately, the transformation to fake news from this was almost inevitable and was supported in part by some bad editorial decisions by the media along the way.

It’s easy to blame editors, but a free media does need to be protected, and probably almost everyone working in public relations can cite examples of where really interesting, pertinent and newsworthy press releases have gained no coverage, while less socially useful information gets on air or in print.

Journalists aren’t social workers, but they do need to take a responsibility to their community and reflect what is going on in a balanced and holistic way. We have always subscribed to – and done our best to adhere to – the NUJ principles in our dealings with the media.

In a pre-digital age it was true that air time and newspaper space was limited, but that’s hardly the case now. Real, good quality and verifiable news should be able to find an outlet on trusted media sites to balance the seemingly endless rise of so called ‘news’ sites peddling opinion as fact.

New dimensions to PR: celebrating our first 20 years

Ethos public relations was established in Manchester in April 1998 and is still going strong. Here, Shaun, one of our directors, looks at some of the changes we have seen in that time and considers a new opportunity for the future.

Over the last 20 years, there has been a transformation in the way news is communicated, not just in how people access the latest stories, but in terms of how organisations reach out to journalists.

One of our first commissions was to write an article for a trade journal. The article was printed and published and that was that. It wasn’t posted on a website; it wasn’t shared on social media; it wasn’t ‘liked’ and ‘linked to’, forever present in the online ether. No doubt the article remains in a dusty archive somewhere, but for all intents and purposes it was never seen again.

In those days, it wasn’t unusual for a PR agency to put a press release in the post to a journalist, in anticipation that it would be used days, weeks or months ahead. Nowadays, like all of us, journalists track websites and social media channels for the latest stories – which can circle the globe within minutes – while doing their best to sniff out fake news!

As a result, most of our PR work is now online – writing and managing websites; handling social media accounts for clients; producing online newsletters, adverts and marketing materials and so on. To survive the many changes in our industry over the last 20 years, we have had to be flexible and adaptable, and no doubt there are many more changes to come.

For example, these days printing now means something different to us – something almost inconceivable 20 years ago – and that’s three-dimensional printing. Our latest client in our 20th anniversary year produces recycled 3D printer filament which can be used to manufacture a wide range of household objects, practical items, ornaments and small mechanical parts.

We’ve all seen the startling headlines about body parts being produced by 3D printers, as well as cars, houses, clothes and food, and although it might be some time before 3D printing replaces more traditional production methods, one thing’s for sure, it’s here to stay and the potential is huge.

For us, it seems, printing has come full circle. As printed publications, which once provided our bread and butter, have declined and moved into the online world, a new form of printing – 3D printing – has emerged to fill the gap.

And finally, talking of new dimensions, from day one we had a unique, ethical approach to PR, something unheard of in the late Nineties’ world of spin, and this is something we have stuck to over the last 20 years – not just because it sounded good, but because it was what we believed. Ironically perhaps for a PR agency, it is this authenticity, which goes beyond words, that has been the anchor of what we have achieved.

London Capital Credit Union welcomes largest ever customer satisfaction survey

London Capital Credit Union, a not-for-profit co-operative which provides savings and low cost loans to people living, working or studying in Barnet, Camden, City of London, Hackney, Haringey and Islington, has welcomed a new report which found significant approval for the services offered by credit unions.

Martin Groombridge, Chief Executive of London Capital Credit Union

The largest ever survey of credit union customers, published by Financial Inclusion Centre, found that 81% of members across the country were extremely satisfied or very satisfied with their credit union, while 84% said they would recommend a friend or family member. This compares to a recent Which? survey showing that mainstream banks’ average overall customer satisfaction score was only 68%.

These results support the feedback received from London Capital Credit Union’s own members. Results from the Credit Union’s 2017 annual survey show a very high overall level of customer satisfaction, with an average score of 9 out of a possible 10.

London Capital Credit Union is one of the fastest growing credit unions in the capital, with over 15,000 members and outstanding lending of nearly £12 million.

Financial Inclusion Centre research also demonstrated just how important the broad range of financial services being delivered by these not-for-profit financial providers are, with the majority of respondents using their credit union as an affordable and fair source of borrowing – giving them an invaluable alternative to high-cost credit such as payday loans, rent-to-own firms and door-step lenders.

Credit unions work hard to help their members understand financial issues and members are shown to score well compared to the general population on a range of financial capability measures, saying they feel they have their finances under control and are confident in dealing with money matters.

Martin Groombridge, Chief Executive of London Capital Credit Union, said: “The findings of the largest ever credit union customer satisfaction survey back up what we see at London Capital Credit Union and show that most members are extremely satisfied with the services provided.

“With the current pressures on household finances, credit unions such as ours provide an essential lifeline for many, offering affordable loans in time of need and supporting people to develop a saving habit. At London Capital Credit Union, we believe it is important to help people make the most of their finances and this survey shows the hugely positive contribution that credit unions make to our communities.”

Mick McAteer, Co-Director of Financial Inclusion Centre, added: “These results are very encouraging and go to show that credit unions are highly regarded by those that use them, with higher satisfaction rates than mainstream banks.”

A copy of the report, ‘An Insight into Credit Union Membership’, can be found here.

New plastic film recycling scheme for Powys communities

Town and Community Councils in Powys are introducing a new recycling scheme, developed by Welshpool-based charity Cae Post, to deal with unwanted plastic film.

Mayor of Brecon, Councillor Ieuan Williams, at the launch of the plastic film recycling scheme with Chair of Cae Post, John Harrington.

Following the decision by Powys County Council to stop the collection and recycling of plastic film, waste and recycling experts Cae Post were approached by a number of Community and Town Councils to see if they could fill the gap.

Although Powys County Council no longer offers recycling collections for plastic film and suggests disposing of it with household refuse, stretchy plastic film items, such as carrier bags, magazine wrappers, bread bags, frozen food bags, cling film and bubble wrap, can be recycled.

Cae Post is working with eight councils in Powys, including Brecon Town Council, to roll out its new film recycling scheme and the results to date have been very encouraging.

Mayor of Brecon, Councillor Ieuan Williams, said: “We are delighted with the response to our new plastic film recycling point that has been set up outside the Co-op in Brecon. Although we were originally expecting to empty the bin once a month, demand has been so great that we are now emptying it at least once a fortnight. This shows that the people of Brecon recognise the importance of recycling plastic film and that there is a real need for the service. We would like to thank Cae Post for setting it up.”

John Harrington, Chair of Cae Post said: “We are pleased to be working with councils in Powys, such as Brecon Town Council, to manage plastic film recycling for their communities.

“The environmental impact of plastic film should not be underestimated. Studies suggest that plastic bags, for example, can take anywhere between 20 and 1,000 years to degrade, if they degrade at all in modern landfill sites. In fact, many countries around the world have now banned them. So, if we are going to use items made from plastic film, it is important that, as a society, we do what we can to recycle them.

“At Cae Post, we believe it is vital that these items do not end up in general waste and so we are pleased to offer a collection service for communities in Powys, as well as for businesses, charities and other organisations.”

While it is true that plastic film can be difficult and expensive to sort from other materials by mechanical means, Cae Post has maintained its manual sorting capacity and so is happy to offer this service.

John Harrington added: “As a charity and social enterprise, Cae Post has a mission to tackle disadvantage and create opportunity through environmental initiative. By using Cae Post to recycle plastic film, communities in Powys are helping us to fulfil our social objectives, providing work opportunities for disabled people and those who are disadvantaged in the jobs market.”

The other Community and Town Councils in Powys that are trialling the scheme include Banwy, Castle Caereinion, Dwyriw, Llangunllo, Llangynidr, Llanwrtyd Wells and Trewern.

If your community group or organisation would like to find out more about plastic film recycling in Powys, contact Cae Post on 01938 570426 or email info@caepost.co.uk.

New PR package for charity events

Ethos public relations has introduced a new PR package to help charities promote their events.

Director Shaun Fisher said: “Ethos public relations is passionate about helping charities, community groups and voluntary organisations get publicity for their activities. This isn’t just because it is our business but because we have a commitment to highlighting the valuable contribution made by charitable and voluntary action.

“Over the years, we have seen, and even attended, a wide range of charitable activities that haven’t been as successful as they could have been. Often this is because of time constraints, a lack of appropriate communication and marketing or simply a lack of organisational capacity.

“For most local charities part of the problem of organising a successful event is budget. Not many voluntary organisations can afford the rates charged by large public relations businesses. But that’s where Ethos public relations can help. As we are committed to helping local community efforts flourish, we are offering a bespoke package for local charities seeking to ensure their events are a success.”

For a set fee of £200 including VAT, Ethos public relations will discuss your event with you and give their opinion on the idea, work with you to ensure it is communicated suitably on your website, Facebook and Twitter, write a press release for your local media and upload it to appropriate listing sites and advise on photography.

Shaun Fisher added: “This whole package should not only help you get more visitors or participants to your charity’s event, but will free up your time so you can focus on the important job of putting the event together.”

Click here to find out more and if you would like to work with Ethos public relations to give your charitable work the boost it deserves, give Shaun a call on 07968 211664 or email info@ethos-pr.com.