London Capital Credit Union is hiring. Please see below for details of the role as Loans support Officer and how to aaply.

“We are offering an exciting opportunity to work in the financial services sector with a dynamic and rapidly growing co-operative business as a Loans Support Officer, working in credit control.

We are recruiting a Loans Support Officer – Credit Control, to be based at our head office near Archway tube station in North London. This is a full time, temporary three month contract (may become permanent), at a salary of £13.56 per hour (£26,796pa).

The credit union is a savings and loans co-operative that is dedicated to encouraging saving and dealing with debt. Owned and democratically controlled by its members, the credit union is seeking a hard-working and committed individual to serve as part of a small team of Loans Support Officers.

We are looking for an enthusiastic candidate to help us continue to build our successful co-operative business by establishing a rapport with members, applying credit control policies, assisting with loan decision making, and maintaining high levels of member satisfaction. We operate in the fiercely competitive financial services market and want to train new committed staff who will assist us in continuing to grow our credit union.

The main duties and responsibilities of the Loans Support Officer role will be to:

Implement the bad debt recovery policy, particularly early stages
Assist members facing difficulty in repaying their loan to the credit union
Help apply the eligible deduction loans service procedures
Liaise with debt collection agencies to maximise recovery rates
Actively trace borrowers in arrears who have changed address
Reschedule loans in accordance with policy to minimise cost of provisioning
Notify the line manager of any loans in arrears of particular concern
Ensure that adequate provision for bad debt is made in the accounts
Enter debt recovery actions on Curtains as appropriate
Assist the Supervisory Committee (internal audit) in their monitoring duties
Assist with member services functions as and when required
Maintain good customer service
The postholder must work within the policies and procedures of the credit union at all times.

The successful applicant must demonstrate that they have:

Direct experience of dealing with loan applications
Direct experience of credit control enforcement procedures
Excellent verbal and written communications skills
Accurate record keeping & reporting skills
A commitment to undertaking training and development
Good numeracy skills
An ability to use a range of ICT efficiently
Excellent telephone manner
An ability to work flexibly as part of a team
An understanding/commitment to equalities issues
A friendly, supportive yet assertive manner.

It is also desirable that applicants have:

A knowledge and understanding of the credit union movement
A commitment to the aims and objectives of the credit union movementClick here to find out more about the role and to apply. Applications must be received no later than 9am on Monday 25 March 2019.”