Ethos Public Relations Manchester

Need Help? Contact Help Direct

by Ethos public relations

Hyndburn's biggest housing association is supporting Lancashire County Council in its effort to provide a wide range of help and advice to anyone living and working in the Hyndburn area.

Kim Smith from Hyndburn Homes explains: "Help Direct is a service for all adults in East Lancashire. It aims to be the first port of call for anyone looking to get access to practical support, guidance and information that they may need. Hyndburn Homes has provided office space to Help Direct Field Navigator Deborah Clarke who will be on hand in our area to support not just Hyndburn Homes residents but anyone in the borough aged 18 and over."

Help Direct signposts customers to the right service provider for their need or query. For individuals this could mean assistance with filling out a form, details of where the nearest exercise class is, how to open a bank account, where to find a reputable plumber or where to turn to get advice about having care in the home.? Essentially whatever the problem, Help Direct can help or point you in the right direction and hopefully stop a minor problem turning into a crisis.

"It's great having Deborah with us as some of the calls she receives are around housing or support issues and so we can share and exchange advice," said Kim.

"Hyndburn Homes staff are also working with Deborah to identify gaps in service to customers throughout the borough. As a result, a number of new initiatives are being discussed and we hope to be launching them in the new year.

"Help Direct is such a simple idea but one that is very much in demand and Deborah has a vast range of knowledge and experience.

"Hyndburn Homes is delighted to be able to support Help Direct and if you have a query about literally anything ? Deborah is the woman to call!"

If you have a question for Deborah at Help Direct Hyndburn - telephone 0303 333 1010.

Posted at 15^th December 2009